Terms & Conditions

1. Acceptance of Terms

By using the services provided by Rivi Air Couriers, you agree to comply with these Terms & Conditions. Please read them carefully before booking any courier service. If you do not agree with any part of these terms, you should not use our services.

2. Booking and Delivery

Customers are responsible for providing accurate collection and delivery information, including addresses, contact details and parcel information. Incorrect or incomplete information may result in delays or additional charges. While we aim to deliver all shipments within the agreed timeframe, delivery times may vary due to traffic, weather conditions, road closures or other circumstances beyond our control.

3. Parcel Contents and Customer Responsibility

Customers must ensure that all parcels are securely packaged and suitable for transportation. It is the customer’s responsibility to declare any fragile, valuable or sensitive items before collection. We reserve the right to refuse the transportation of prohibited, dangerous or illegal goods, including hazardous materials, explosives, firearms or any items restricted under UK law.

4. Liability and Insurance

Rivi Air Couriers takes every reasonable precaution to ensure parcels are transported safely and securely. Goods in Transit insurance is available in accordance with the agreed service and applicable limits. Our liability for loss or damage is limited to the level of insurance selected or included with the service unless otherwise agreed in writing.

5. Cancellations and Changes

Booking cancellations or amendments should be made as early as possible. Additional charges may apply if a courier has already been dispatched or if collection has taken place. By using our services, you agree to these Terms & Conditions, which may be updated from time to time without prior notice. Customers are encouraged to review this page regularly for any changes.